Customer service is the lifeblood of every business.
You can offer promotions and cut prices to bring in as many new customers as you want, but unless you can get those customers to come back, your business won’t be profitable for long. And a true sale isn’t complete, until the customer comes back and buys from you time and time again. It costs 7 times more to replace a customer than it does keeping one. Most businesses ignore this fact.
Here are some of the Skills you will learn in this program:
The most important thing we need to understand during the sales process, is what motivates people to buy and the basis of their decision making.
A sales person must understand what the prospective client is subconsciously feeling in order to identify and overcome the obstacles that may prevent them from completing a successful sale. These obstacles are usually concerns derived from “Customer Fears” which prevail in all buying situations, but vary in importance from one individual to the next.
In this Sales Training program, you will also learn the importance of;
Presentation – Why presentation is important, as you don’t get a second chance to create that first impression.
Marketing – How to create a wow factor
Attitude – How the attitude of the sales person can have a huge impact on the sale.
Key Word Back Tracking – How certain words are important during the sales process.
Appearance – Dressing appropriate to your business. Dress to impress doesn’t always work and can make the customer/client feel uncomfortable.
Knowledge – Understanding your product or service intimately will play a huge role in the outcome of a sale.
Negotiations are crucial to everyone… every day.
Negotiation is a dialogue intended to resolve disputes, to produce an agreement upon courses of action, to bargain for individual or collective advantage, or to craft outcomes to satisfy various interests. It is the primary method of alternative dispute resolution.
The People-First Culture Program will introduce your employees and teams to concepts, frameworks and tools to work with greater productivity and efficiency, in the context of both project and non-project work, improve the quality of creative problem solving and innovative solution design, resulting in increased employee engagement and overall customer satisfaction.
There are many reasons for developing strong, positive culture in your business, here are just a few of the areas we will work on together:
Culture – Having a great culture in your organisation improves staff attraction and retention.
Empowerment – A great culture means the business isn’t wholly reliant on one or two leaders or owners; people are empowered to take responsibility and therefore the business becomes more valuable.
Scalability – Having a great culture allows you to scale and expand your business.
Profitability – You attract more of the customers you want. People are attracted to cultures they identify with and so you’ll attract more of the customers who love what you do and how you do it. These people are always more profitable than people you have to entice and persuade to use your business or buy your product.
Workforce – People are generally much happier. A happy workforce is a more productive workforce and so the business makes more money and creates more value.